Helping Businesses Blossom
Success Stories
We understand that every organization has its unique challenges and goals, which is why we approach each project with flexibility and a personalized touch. Our team works closely with clients to understand their needs and develop customized solutions that align with their specific objectives. Our offerings are designed to enhance an organization's innovation maturity and equip teams and businesses to become design-led.
Customer experience
A top insurance provider in Southeast Asia identified a problem of undelivered Policy Acknowledgement Receipts (PARs) which was causing financial, reputation, and compliance risks as well as poor customer experience. Through research, the company found that clients were confused about the differences between bank and insurance products. The company then implemented solutions such as developing a clearer product brochure, training bank staff, and implementing follow-up processes to increase awareness of insurance products and improve customer experience. These efforts led to a reduction in undelivered PARs.