SFI-GCC: Strategic Foundations of Innovation for Global Capability Centres
A GCC-focused capability program designed to build innovation as a structured, repeatable enterprise discipline.
Program Overview
Global Capability Centres are evolving from delivery hubs to enterprise innovation engines. Yet most GCCs were not originally designed for innovation. This often results in fragmented initiatives, slow alignment, limited experimentation, and solutions that address symptoms rather than root causes.
SFI-GCC is a GCC-focused capability program designed to help Global Capability Centres move beyond delivery excellence and build innovation as a structured, repeatable discipline.
Built on extensive work with GCC leadership teams across financial services, healthcare, and technology, SFI-GCC addresses the real constraints GCCs operate within: scale, governance, risk, and enterprise complexity. The program enables GCC teams to move confidently from problem clarity to experimentation and piloting, while strengthening innovation capability across teams and leaders.
​
SFI-GCC is a practical capability-building program that helps GCC teams build innovation as a repeatable, scalable discipline, not a one-off workshop.
It integrates:
-
Design Thinking
-
Lean Startup
-
Agile Ways of Working
-
ISA’s proprietary Innovation DNA Framework (People · Process · Culture · Leadership)
Designed for BFSI, Healthcare, Retail, Manufacturing, and Tech GCCs.
1
Why SFI-GCC is right for your GCC
SFI-GCC is purpose-built for the scale, complexity, and operating rhythms of Global Capability Centres.
Key Features:
-
Designed for GCC reality - global dependencies & regulatory constraints
-
Integrated approach: Design Thinking + Lean Startup + Agile
-
Real GCC business cases, not generic examples
-
Addresses core innovation gaps across BFSI, Healthcare & Tech
-
Practical, action-focused tools that teams can apply immediately
-
Modular design for teams, managers & senior leaders
Outcome: A common innovation language, clear decision frameworks, and cross-functional alignment.
2
What the Program Enables
Participants and teams develop the ability to:
-
Reframe innovation in a GCC and enterprise context
-
Apply evidence-led problem framing instead of assumption-based solutioning
-
Align cross-functional teams on the right problems to solve
-
Generate, test, and refine ideas using structured experimentation
-
Move from insight to prototype, and from prototype to pilot
-
Embed innovation capability beyond individuals and isolated teams
3
Program Benefits
By the end of SFI-GCC, GCCs typically see:
-
Stronger alignment across leadership and teams
-
Faster and more confident decision-making
-
Reduced re-work due to clearer problem definition
-
Improved success rates of innovation initiatives
-
A shared language and repeatable approach to innovation
4
Format & Delivery
Mode: In-person, virtual, or hybrid
Duration: Flexible — from focused executive cohorts to scaled, multi-team rollouts
Delivery approach includes:
-
Facilitated, hands-on sessions
-
Application to real GCC problem contexts
-
Practical tools, templates, and playbooks
-
Optional coaching and post-program support